BE General Warranty Terms

General Terms & Conditions

  • Your unit and components contained therein are fully warranted against defective material and manufacturing faults under our product warranty guide from the date of delivery for 12 calendar months.
  • To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery and this warranty card must be presented with dated proof of purchase (tax invoice/receipt) to our service personnel at the time of service.
  • This warranty is not valid unless the buyer/owner of this unit shall, within 7 days of purchase, fill up the online warranty card through (www.houstrek.com) for registration.
  • Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
  • The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.
  • By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.
  • In addition to the above, our service personnel reserve all rights to refuse to attend to any equipment installed in inaccessible locations or installed at places where it is deemed unsafe for work.
  • Houstrek Engineering reserves the right to charge a service fee for out of warranty repair/service of any nature and shall not be deemed liable if the conditions are not met.
  • This warranty shall exclude requests pertaining to all refund, replacement, or exchange.

The Following are not covered under this warranty:

a)      Damage resulting from accidents, misuse, abuse, alteration, tampering or failure of the purchaser to follow normal operating procedures outlined in the user’s manual.

b)      Defects or damage due to spillage of battery acid or wrong usage of electrical supply & voltage.

c)      Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God.

d)     Normal wear & tear, corrosion, rusting or stains.

e)      The following items are not covered by this or any other warranty:

  • Remote connection cable
  • Battery connectors
  • Battery leads
  • Single-phase power supply plug
  • Machine’s power cable

f)       Defects & damage arising from improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.

g)      Scratches & damages to the outer surface areas and externally exposed parts that are due to normal customer use.

h)      General maintenance, routine servicing and on-site tuning or adjustments.

i)        Claims for damaged / missing parts after 3 days from the original date of goods received.

j)        If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a Houstrek Engineering authorized technician.

k)      Any equipment / product which has its serial number removed or made illegible / tampered.

l)        If the warranty card is being altered, defaced or erased in any manner whatsoever.

m)    Product purchased from non-authorized dealers.
 

I agree to the Terms & Conditions

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